BA is emailing Cigar City

Reads 63115 • Replies 239 • Started Monday, February 1, 2010 7:41:07 PM CT

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Message cquiroga beers 371 º places 11 º 13:12 Tue 2/2/2010 Originally posted by CanIHave4Beers Originally posted by cquiroga I’m thinking this is the perfect occasion to put together a Mad Libs-style "easy question" form response for the Cigar City Customer Service Representative Team, which could easily be programmed to randomize based on time of day or something else like that, and could contain all of the goofy and eccentric character of Joey’s most absurd ramblings, but would require virtually no energy or additional work after the initial programming. And the programming itself would be nothing, I’d guess, for someone who knows what the hell they’re doing. I could even do the shit in Excel. Go team, go! What are the most basic questions that come up all the time, to which you would like to give a quick, "blow-off" style answer but not run the risk of encountering this same situation again? "Upcoming tap list?" "Arrange a special visit?" "Distribution to my area?" Are you trying to steal after4ever’s Job? Nonsense. I’m trying to make his job EASIER. With a couple simple modifications, he can be the entire Customer Service Department for MULTIPLE breweries.
Message after4ever P admin beers 8025 º places 322 º 13:15 Tue 2/2/2010 Originally posted by cquiroga Originally posted by CanIHave4Beers Originally posted by cquiroga I’m thinking this is the perfect occasion to put together a Mad Libs-style "easy question" form response for the Cigar City Customer Service Representative Team, which could easily be programmed to randomize based on time of day or something else like that, and could contain all of the goofy and eccentric character of Joey’s most absurd ramblings, but would require virtually no energy or additional work after the initial programming. And the programming itself would be nothing, I’d guess, for someone who knows what the hell they’re doing. I could even do the shit in Excel. Go team, go! What are the most basic questions that come up all the time, to which you would like to give a quick, "blow-off" style answer but not run the risk of encountering this same situation again? "Upcoming tap list?" "Arrange a special visit?" "Distribution to my area?" Are you trying to steal after4ever’s Job? Nonsense. I’m trying to make his job EASIER. With a couple simple modifications, he can be the entire Customer Service Department for MULTIPLE breweries. Besides, there’s no legal way to take the job. Joey just ratified the collective bargaining agreement with my union this afternoon. I’m set like a post office employee.
Message cquiroga beers 371 º places 11 º 13:19 Tue 2/2/2010 Click to select brewery. Click to select "easy question." Copy-paste response. Click to send.

Message after4ever P admin beers 8025 º places 322 º 13:22 Tue 2/2/2010 Originally posted by cquiroga Click to select brewery. Click to select "easy question." Copy-paste response. Click to send. I actually worked at a startup about ten years ago where, once in a while, I had to write scripts the tech support reps could use to address PEBCAK questions in exactly this fashion.
Message Jeppe beers 2634 º places 84 º 14:26 Tue 2/2/2010 If someone comes into my store and ask if we have some certain (shitty) beer I always tell him "no, but why would you want that, it tastes like shit anyway". Is that good or bad customer service?
Message MaxxDaddy P beers 415 º places 32 º 14:27 Tue 2/2/2010 Originally posted by Jeppe If someone comes into my store and ask if we have some certain (shitty) beer I always tell him "no, but why would you want that, it tastes like shit anyway". Is that good or bad customer service? Man I love Denmark .
Message Kestral beers 506 º places 29 º 14:34 Tue 2/2/2010 Originally posted by ericandersnavy freaking hilarious from the CCB blog: Cigar City Brewing published a new entry entitled "195: Draft Lineup Week of 2-3-10" on 2/2/2010 3:02:50 PM, written by Cigar City Brewing. 195: Draft Lineup Week of 2-3-10 On Tap This Week Starting Wednesday: Oatmeal Raisin Cookie Ale Warmer Winter Warmer Old Ale Cubano Espresso Brown Ale Humidor India Pale Ale This is our 4 day beer forecast. If you require the longer time period tap forecast please contact our friendly team of customer service representatives via info@cigarcitybrewing.com lmao, excellent

Message BREWMUSKCLES beers 3221 º places 140 º 15:04 Tue 2/2/2010 Originally posted by Kestral Originally posted by ericandersnavy freaking hilarious from the CCB blog: Cigar City Brewing published a new entry entitled "195: Draft Lineup Week of 2-3-10" on 2/2/2010 3:02:50 PM, written by Cigar City Brewing. 195: Draft Lineup Week of 2-3-10 On Tap This Week Starting Wednesday: Oatmeal Raisin Cookie Ale Warmer Winter Warmer Old Ale Cubano Espresso Brown Ale Humidor India Pale Ale This is our 4 day beer forecast. If you require the longer time period tap forecast please contact our friendly team of customer service representatives via info@cigarcitybrewing.com lmao, excellent aahhh people, at some point an asshole customer will provoke an asshole reaction from any other human with little notice.
Message LtDan beers 1808 º places 65 º 15:31 Tue 2/2/2010 This is a cheap way for BA to get web traffic. In the past, they have nuked threads that don’t even come close to this silliness.
Message puzzl beers 3258 º places 138 º 15:46 Tue 2/2/2010 Originally posted by LtDan This is a cheap way for BA to get web traffic. In the past, they have nuked threads that don’t even come close to this silliness. Indeed, I love how Todd said something along the lines of "thanks for the great discussion!" when he froze the thread. At least they are finally coming around.