Go to the trades forum and play in my free beer contest. Cant we all just get along!!! |
Originally posted by joet It’s about reputation, regardless of whether you are a giant corporation or one man operation. Customers are your bread and butter, and you need to kiss their ass plain and simple. Consumer driven businesses live and die on customer service. Direct TV is a "giant" corporation, yet I will not switch. Why? They take care of me. There have been times that I have been a grouchy ass, but they keep their cool and make it right. There have been times where I admitted that the fuck up was on my end, yet they still comped me free shit. On the flip side, I am now a one man operation trying to build an e-commerce site. This shitty economy cost me my job of 9 years. I get calls from all types of customers and some of them are real assholes. I would not ever take the type of tone that Joey did with any my customers. I keep my cool and find out what I need to do to "make it right." I think Joey had a bad day and snapped. That’s fine. This is not a pattern for CC. We all have bad days. However, I think he should own up and make peace with the guy. That would be good damage control |
I love you joey. I want to have your babies. |
I doubt that this brew-haha will make much of dent in their customer base. For every "I should never be treated less then just how I like" type out there, there is someone like me going "Way to tell it like is brother!" who is more likely to buy the guy’s beer. |
I understand Joey’s position and found his email amusing. But, if he’s not prepared or interested in answering customer inquiries in a timely and pleasant manner, why does he offer email? I don’t offer email at my business because we don’t have the time to answer emails, plus I don’t want to. |
Classy, honest reply by Joey over there. |
Originally posted by beastiefan2k been awhile since the last great Beer Website War™. we were due |
Originally posted by ¾ You’re in luck. It can happen! Men havin’ babies |
Originally posted by kmweaver Massive win! Tempest in a teapot, fellas. |
Originally posted by puzzl You are awesome! Lol. |
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